Mobiles24 Logo

Help & FAQ

Welcome to the help section. Here you find answers to the most frequently asked questions, helping you get the most out of Mobiles24.

If you can't find what you need here, feel free to ask your question on the forum. Alternatively, you may contact us directly here.

Frequently Asked Questions

General Information

What is Mobiles24?

Mobiles24 is a social app store, established in 2006. Anyone can upload, create and use our platform to discover content and connect with our community, all absolutely free.

Is Mobiles24's free download section really free?

Yes, downloading content from Mobiles24 is completely free.

Is Mobiles24 a subscription website and will you send me SMS/email messages?

We are NOT a subscription based website and we will never use your information to send you unsolicited SMS messages or e-mails. We maintain a zero tolerance policy on spam as we hate it as much as you do!

What is RP and how do I achieve it?

RP stands for Reputation Points (formerly Reward Points). RP is earned by contributing to Mobiles24, primarily uploading and helping on our forum. Before 2013, RP could only be earned by uploading content. However, to reward those who upload high quality content and are most helpful on our forum, we have introduced a number of changes to the way RP is calculated. To avoid abuse of the new system, we have chosen not to publish exactly how this calculation is made.

Login & Registration Help

Why can't I log in?

You must be a registered member in order to log in. You can register here.

I have forgotten my username/password, what do I do?

Please user our password/username recovery form here.

I have successfully registered but did not receive my activation email?

SPAM filters can occassionally stop such e-mails from getting through. Check your spam folder to make sure it hasn't been received. If you haven't received it, please click here and we'll re-send the validation e-mail. If the activation email is still not getting through, please contact us.

I logged in, but when I begin surfing the website, I get signed out again

In order for you to remain logged in, Mobiles24 needs cookies to remember your login information from one page to the next. To avoid this problem, your browser (and firewall) must accept cookies. In Microsoft Internet Explorer you must ensure that the security and privacy settings are set to at most, medium.

How can I change my password / e-mail address?

You can change password or e-mail address here.

How do I change my username?

We don't currently allow username modification, sorry.

How do I delete my account?

Please contact us.

Download Help

How do I download items to my phone/mobile device?

All items in our free downloads gallery can be downloaded either directly to your mobile device via our mobile site (or WAP for older handsets) or to your PC, and transferred to your device by using a USB cable or Bluetooth. For older handsets, you can use Infrared, Serial Cable or Bluetooth to transfer it to your phone. If your device runs the Android Operating System, you can download the Mobiles24 Android App on Google Play.

Does it cost me anything to download?

Mobiles24 does not charge you anything to use and download items from the free downloads gallery.

I've downloaded an item to my mobile device but it doesn't work. Why not?

Some downloads may not be compatible with a particular mobile device. However, to help you find downloads for your particular device, phone, or tablet - use our device selector above.

What mobile phones/devices do you support?

We support the majority of mobile devices, from older phones to the latest smartphones and tablets. You can find out if we support your phone using our device selector and mobile phone and device database.

Can I use the Mobiles24 in any country?

Yes, no matter where you're located, Mobiles24 is only a click or touch away.

I've tried downloading an item and it asks me to enter my telephone number

To use our free download service, you do not need to provide your telephone number. If your telephone number is requested, please ensure you are clicking on the correct button to download content to your device and not premium content offered by our content partners, in which case your number may be requested.

Is it safe to download from Mobiles24?

Security is of utmost importance at Mobiles24. Our downloads are scanned with more than 70 antivirus scanners to ensure they are safe.

What Carriers do you support?

We support all Carriers and Network Operators, including, but not limited to: AT&T, Verizon, Sprint, US Cellular, T-Mobile, Nextel, Vodafone, EE, O2 and MTN.